Open Source Innovation at Mozilla Corporation

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Case Details:

Case Code : ITSY064
Case Length : 19 Pages
Period : 2002-2010
Pub Date : 2010
Teaching Note :Not Available
Organization : Mozilla Corporation
Industry : IT - Software
Countries : US

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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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"...Firefox is only a part of what's necessary for the Internet to remain open and participatory. Firefox needs to remain strong enough and innovative enough that we're able to continue to show the industry that you can give people control or choice in an elegant manner and still be a professional vendor and that there are revenue opportunities in this."¹

- Mitchell Baker, Chairman and Chief Lizard Wrangler of Mozilla Corporation, in January 2008.

"Baker and Mozilla are wrestling with new questions about the boundaries between communities and the corporation. She's creating a new management model based on engaging a business ecosystem."²

- Siobhan O' Mahony, Assistant Professor at Harvard Business School, in February 2007.

Introduction

On January 21, 2010, Mozilla Corporation (Mozilla) launched the latest version of its popular Web browser - Firefox 3.6. According to the company, when compared to the previous versions, the new version had several novel features and was faster and more responsive, apart from being re-tooled to work on small devices Over the years, Mozilla had won several awards for its innovations including 'Browser of the Year' from the Linux community in 2009, American Business Award's 'Most Innovative Company' in 2008, and InfoWorld's 'Best of Open Source Software' Award in 2008.

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Open Source Innovation at Mozilla Corporation - Next Page>>

1] Lenny T. Mendonca and Robert Sutton, "Succeeding at Open-Source Innovation: An Interview with Mozilla's Mitchell Baker," www.ciozone.com, 2008.
2] David H. Freedman, "Mitchell Baker and the Firefox Paradox," www.inc.com, February 01, 2007.

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